Post by account_disabled on Mar 4, 2024 3:07:47 GMT -6
Volaris will sell its tickets on Facebook
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The airline Volaris , which operates in Mexico and offers destinations in the country and internationally, announced that its customers will be able to buy tickets , change itineraries, check their flight status with a chatbot, all through Facebook .
Volaris will sell its tickets on Facebook after invitation from the social network
The airline indicated that the last F8 was present , an event organized by Facebook every year, participating as a guest partner.
In these types of events , Facebook CEO Mark Zuckerberg makes various annou Job Function Email Database ncements. On this occasion he reported changes and improvements, from the possibility of deleting the history for users, a new video chat on Instagram (a social network that also belongs to Facebook), more virtual reality functions functions and a future dating service within the site .
In a statement, Volaris explained that among the most important clients participating in that event around the world, the company was one of those selected among the group of companies to enter a closed beta of FB Messenger.
[Tweet “. Volaris announced that, through FacebookMessenger, it will offer ticket sales to its customers”]
This beta has improvements , such as reducing customer service times, which results in lower costs when consumers communicate with the airline through social networks.
Thus, the airline decided , due to the importance of being able to listen to and interact with customers in real time, to invest in Facebook Messenger as one of the main customer service channels.
According to the Director of Marketing and Digital Commerce of Volaris , Andreas Waldmann, the company sees this type of attention as a competitive advantage that they could not miss. .
According to Waldmann, these actions allowed Volaris to improve response time and reduce costs.
How Volaris sells tickets through Facebook Messenger
To purchase tickets, the user must go to the official Volaris Facebook page page .
There, you need to click on the Facebook Messenger link or button . If you open the Volaris Facebook page from a mobile phone, clicking on that link or button redirects the customer to Facebook Messenger.
There, when choosing the Search Flights option in the menu in the lower left corner of the Messenger window, a chatbot begins to offer options to the customer.
The client indicates , when asked by the tool, what destination it will depart from , what destination it will arrive at and when it wishes to do so.
The chatbot offers the option to choose a round trip flight at that time.
The next step is to indicate whether a single pdonkeyenger or more will fly . At that point, if it is confirmed to be a pdonkeyenger, the chatbot displays outbound flight options.
When you click on the desired flight , the chatbot shows the return options. After choosing the return flight, the chatbot offers various additional options that the customer can select.
Finally, the chatbot displays additional options to choose from, after which the customer must add their payment details to complete the purchase .
Share on LinkedIn Share on Twitter Share on WhatsApp Share on Telegram Share on Facebook Copy link
The airline Volaris , which operates in Mexico and offers destinations in the country and internationally, announced that its customers will be able to buy tickets , change itineraries, check their flight status with a chatbot, all through Facebook .
Volaris will sell its tickets on Facebook after invitation from the social network
The airline indicated that the last F8 was present , an event organized by Facebook every year, participating as a guest partner.
In these types of events , Facebook CEO Mark Zuckerberg makes various annou Job Function Email Database ncements. On this occasion he reported changes and improvements, from the possibility of deleting the history for users, a new video chat on Instagram (a social network that also belongs to Facebook), more virtual reality functions functions and a future dating service within the site .
In a statement, Volaris explained that among the most important clients participating in that event around the world, the company was one of those selected among the group of companies to enter a closed beta of FB Messenger.
[Tweet “. Volaris announced that, through FacebookMessenger, it will offer ticket sales to its customers”]
This beta has improvements , such as reducing customer service times, which results in lower costs when consumers communicate with the airline through social networks.
Thus, the airline decided , due to the importance of being able to listen to and interact with customers in real time, to invest in Facebook Messenger as one of the main customer service channels.
According to the Director of Marketing and Digital Commerce of Volaris , Andreas Waldmann, the company sees this type of attention as a competitive advantage that they could not miss. .
According to Waldmann, these actions allowed Volaris to improve response time and reduce costs.
How Volaris sells tickets through Facebook Messenger
To purchase tickets, the user must go to the official Volaris Facebook page page .
There, you need to click on the Facebook Messenger link or button . If you open the Volaris Facebook page from a mobile phone, clicking on that link or button redirects the customer to Facebook Messenger.
There, when choosing the Search Flights option in the menu in the lower left corner of the Messenger window, a chatbot begins to offer options to the customer.
The client indicates , when asked by the tool, what destination it will depart from , what destination it will arrive at and when it wishes to do so.
The chatbot offers the option to choose a round trip flight at that time.
The next step is to indicate whether a single pdonkeyenger or more will fly . At that point, if it is confirmed to be a pdonkeyenger, the chatbot displays outbound flight options.
When you click on the desired flight , the chatbot shows the return options. After choosing the return flight, the chatbot offers various additional options that the customer can select.
Finally, the chatbot displays additional options to choose from, after which the customer must add their payment details to complete the purchase .